Terms And Conditions
1.) Definitions
For the purpose of these terms & conditions the following words shall have the following
meanings:
(a) “The Company” shall refer to Notting Hill Handyman Ltd.
(b) “The Customer” shall refer to the person or organisation for whom the Company agrees
to carry out works &/or supply materials.
(c) “The Handyman” “Engineer” or “Operative” Shall refer to the representative appointed
by the Company.
2.) Right to Refusal
The Company reserves the right to refuse or decline work at its own discretion. Where the
Company agrees to carry out works for the Customer those works shall be undertaken by
the designated operative of Company at its absolute discretion.
(NOTE Roy/Neil Having this section in T&Cs will allow us to up-charge materials by 35%
I’m not sure if you want this or would like to change the percentage)
3.) ‘By Time’ Charges.
The total charge to the Customer shall consist of the cost of materials supplied by the
Company (not exceeding the purchase price of materials + 35%) & the amount of time
spent by the operative in carrying out works both onsite and offsite (including all
reasonable time spent in obtaining un-stocked materials) charged in accordance with the
Company’s current hourly and half hourly rates. The Customer shall only be charged for
the time spent related to the Customer’s work, all other time, personal mobile calls etc. is
non-chargeable. All charges are subject to VAT at the prevailing rate.
4.) Fixed price work shall be given as a firm cost, (manifest errors exempted) including Labour & Materials. Terms and conditions relating specifically to the quoted work, including in some cases a payment schedule, will apply.
5.) Estimate Charges
Where a written estimate has been supplied to the Customer the total charge to the
Customer referred to in the estimate may be revised in the following circumstances:—
(A) if after submission of the estimate the Customer instructs the Company (whether orally
or in writing) to carry out additional works not referred to in the estimate.
(B) if after submission of the estimate there is an increase in the price of materials.
(C) if after submission of the estimate it is discovered that further works need to be carried
out which were not anticipated when the estimate was prepared .
(D) if after submission of the estimate it is discovered that there was a manifest error when
the estimate was prepared.
6.) Material Collection
Collection of non-stock items is chargeable but:
(A) Time must be kept to a minimum & reasonable.
(B) If the collection time is likely to exceed 45 minutes the customer must be additionally
informed of the circumstances.
7.) Payment
All Payments will be paid by bank transfer and will include VAT
We do not accept cash
8.) Invoices
Invoices will be sent on the day of completion and payment is due the day of completion of works unless otherwise discussed
9.) Attendance
Where the date &/or time for works to be carried out is agreed by the Company with the
Customer, then the Company shall use its best endeavours to ensure that the Handyman
shall attend on the date & at the time agreed. However, the Company accepts no liability in
respect of the non attendance or late attendance on site of the Handyman or for the late or
non delivery of materials.
10.) Cancellation of formally agreed quoted work
If the Customer cancels their instructions after formally accepting quoted work prior to any
work being carried out or materials supplied then the Customer shall be liable for any
related expenditure on both labour and materials.
If, after the Company shall have carried out the works, the Customer is not wholly satisfied
with the works then the Customer shall give notice in writing within 12 months to the
Company & shall afford the Company, and its insurers, the opportunity of both inspecting
such works, & carrying out any necessary remedial works if appropriate. The Customer
accepts that if they fail to notify the Company as aforesaid then the Company shall not be
liable in respect of any defects in the works carried out.
11.) Signage
We may display our Signage board on larger projects at your property to both enable
members of the public to be able to contact us with any questions and queries and show
our presence in the area.
12.) Images
We may use images of the work we have done at your property(ies) and display these on
our website and social media without reference to your name and address (unless you
consent to the inclusion of those details in writing.)
13.) Appointments
Appointments will be confirmed by email. Unless you a receive a confirmation email from
us then there is no appointment. You will need to be present to allow us access and give
us any decision during the carry out of works (unless an alternative arrangement has been
confirmed by us in writing)
14.) Guarantees
The Guarantee shall be for labour & materials supplied by the Company in respect of
faulty workmanship or failed parts for 12 months from the date of completion. The
Guarantee will become null & void if the work/appliance completed/supplied by the
Company is:
(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than a Company operative. The
Company will accept no liability for, or guarantee suitability, materials supplied by the
Customer & will accept no liability for any consequential damage or fault.
The company will not guarantee any work in respect of blockages in waste & drainage
systems etc.
The company will not guarantee any work undertaken on instruction from the customer &
against the written or verbal advice of the Engineer/Operative/Handyman.
Any non-related faults arising from recommended work which has not been undertaken by
the company will not be guaranteed.
(Note for Roy Do you want to add anything to this section?)
15.) Gas Hazards
The customer shall be solely liable for any hazardous situation in respect of GasSafe
Regulations or Gas Warning Notice issued.
16.) Work on inferior installations
Where the Company agrees to carry out works on installations of inferior quality or over
ten years old at that date no warranty is given in respect of such works & the Company
accepts no liability in respect of the effectiveness of such works or otherwise.
17.) Waiver of Terms & Conditions
These terms & conditions may not be released, discharged, supplemented, interpreted,
varied or modified in any manner except by an instrument in writing by a duly authorised
representative of the Company & by the Customer. Further, these terms & conditions shall
prevail over any terms & conditions used by the Customer or contained or set out or
referred to in any documentation sent by the Customer to the Company; by entering into a
contact with the Company the Customer agrees irrevocably to waive the application of any
such terms & conditions.
18.) Delays
The Company shall not be liable for any delay or for the consequences of any delay in
performing any of its obligations if such delay is due to any cause whatsoever beyond its
reasonable control, & the Company shall be entitled to a reasonable extension of the time
for performing such obligations.
19.) Work not carried out by the Company
The Company shall only be liable for rectifying works completed by the Company & shall
not be held responsible for ensuing damage or claims resulting from this or other work
overlooked or subsequently requested & not undertaken at that time or undertaken by a
third party.
20.) No access available or doorstep cancellations
In the case that the Engineer/Handyman is not able to gain access to the property, within
the arrival window notified by the Company, a charge equivalent to the minimum call out
charge will be levied for the type of contractor attending.
(Note to Neil/Roy These are the things I could think of but if you feel we need more let me
know)
21.) Promotional Discounts
All discounts are subject to the following disclaimers
(A) Promotional discounts are for labour only and do not include discount on Materials,
congestion, parking or VAT.
(B) Promotional discounts can only be used for works that fall under our standard hourly
handyman rate and do not include the following:
• Fixed price work
• Out of hours work
• Plumbing works
• Electrical works
• Roofing works
• Leak investigation
• Floor fitting
(C) Promotional discounts have a 30 day expiry from the day offered (unless otherwise
agreed in writing with the company)
(D) You cannot use a Promotional Discount in conjunction with any other sales discounts
or promotional offers, unless the specific terms relating to the Promotional Discount Codes
state that you can combine the Promotional Discount code with other offers
(E) We reserve the right to vary or discontinue the Promotional Discount scheme at any
time
22.) Site inspections
We will provide a free site inspection to a property if we feel the company cannot
adequately quote the work based on the information given by either description or photos.
We reserve the right to refuse to provide free site inspections for the following reasons
(A) We believe the the job is able to be sufficiently quoted based on the description (unless
agreed upon under the companies discretion)
(B) We believe the property is deemed unsafe or unsanitary
(Note Neil and Roy I researched a few P&M companies that charge for insurance quotes,
not sure if this is something you want to do, most charge £125)
23.) Quoting
We will provide free quotes based on all the information we have gathered for fixed price
work. Quotes will be sent out to customers in the quickest possible timeframe. This
timeframe cannot be guaranteed due to reasons beyond our control.
For all insurance quotes we will charge a one off non negotiable fee of £100+VAT for each
individual property (there is commitment to use our company for the quoted works)
24.) Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions of sale to reflect
changes affecting our business, changes in technology, changes in payment methods,
changes in relevant laws, and regulatory requirements and changes in our site's
capabilities.
25.) Law and jurisdiction
These terms and conditions will be governed by English law